Refunds and cancellation
Full refund within 30 days
Asked once and granted. You do not have to justify it, and using the product does not void it.
Cancel in two clicks
Account → cancel → confirm. No form, no reason field, no dark pattern on the way out.
Email seven days before any renewal
With the amount and the date, in the subject line, so a renewal is never a surprise on a statement.
No retention call
No chat queue, no win-back discount, no "are you sure" sequence. The cancel button cancels.
The 30-day refund
Every purchase — annual plan or pack — can be refunded in full within 30 days of the charge. Ask once, at support@eldr.space or from the billing section of your account, and it is granted. We do not require a reason, we do not count how many reads you ran, and we do not make a counter-offer.
The refund is returned to the original payment method by Stripe. Their side usually takes three to five working days to appear, occasionally up to ten depending on your bank. We will tell you the day it is issued.
After a refund, access ends and the credits attached to that purchase are removed. Your data is untouched unless you also ask for deletion — see the privacy notice.
Renewals
The annual plan renews once a year at the same price you agreed. Seven days before each renewal we email you: the amount, the date, and a one-click link to cancel. That email is not marketing and cannot be unsubscribed from while the plan is active — it is the notice, and you get it.
If a renewal charge surprises you anyway, write to support@eldr.space within 30 days of it and you get it back in full. That is the same 30-day rule, applied to renewals.
Cancelling
Account → billing → cancel, then confirm. Two clicks. Cancelling stops the next renewal and nothing else: you keep full access until the end of the period you already paid for, and your reads and decision log stay readable afterwards on the free tier.
The pack has nothing to cancel. It is a one-time purchase, it does not renew, and its reads do not expire.
Partial refunds
Outside the 30-day window we do not normally refund a part-used year, because the price is annual and stated as such. Two exceptions, both applied without argument: if we remove a feature you were paying for, and if the service is unavailable for a sustained period. In either case you get the unused part of the term back, pro rata.
If something is wrong with the product
A read that breaks its own rules — a prediction, a fortune-telling claim, a missing counter-case — is a defect. Send it to support@eldr.space. It gets fixed, and if you would rather have your money back than a fix, you get that instead, inside or outside the 30 days.
Chargebacks
You never need one here. If you open a dispute with your bank instead of writing to us, the account is suspended while the bank decides, purely because we lose access to the payment record during a dispute. One email is faster and reaches a person.
Your statutory rights
Nothing on this page reduces the rights you have under consumer law where you live, including any statutory right of withdrawal for digital services. Where those rights give you more than this policy does, they apply.
Contact
Refunds, cancellations, billing questions: support@eldr.space. One address, answered by a person.